Terms and Conditions

1. The full amount as specified on the booking form or info booking form is to be paid before arrival.
2. Payments to be made according to the dates specified to prevent cancellation.
3. A breakage deposit of R200 per unit is payable in cash on arrival, and is refundable on departure. 
4. Cancellation policy:

·         All cancellations will incur a 10% fee of the total amount.

·         In the event of premature departure 100% total amount cancellation fee applies.

·         In the event of a no show 100% total amount cancellation fee applies.

·         100% total amount cancellation fee applies for December and Long Weekend Bookings.

·         100% total amount cancellation fee applies on notification within 0 - 14 days prior to arrival date.

·          50% total amount cancellation fee applies between 15 - 30 days prior to arrival date.

5. Check out time is between 08h00 and 10h00.
6. Check in time is between 14h00 and 18h00. 
7. Only the specified number of individuals as indicated on the booking form or info booking form will 
    be permitted per unit. No extra individuals are permitted. 
8. All units are fully self-catering. No service over weekends or on public holidays. Linen and towels 
    are provided. One linen and towel change is included for a minimum stay of 5 nights. Additional 
    linen and towel changes will be at an extra cost.
9.  All our units are non-smoking. 
10. There are no TV’s in the units.
11. No loud music will be allowed. No music may be played out of vehicles.
12. No fireworks or sky lanterns.
13. No paintball guns, bb guns or archery equipment. 
14. No tents, camping or caravans allowed.
15. No off-road bikes or quad bikes allowed.
16. No pets (including birds) allowed.
17. No veld flowers or plants may be removed!!!
18. There is a short (350m) dirt road you have to travel on before reaching us. 
19. Our nearest town is Graskop (7km from us). 
20. Bring your own fire wood.
21. Bring your own swimming towels.

Lisbon Hideaway, their servants and agents shall not be responsible for and shall be exempt from all liability in respect of any responsibility for any loss of life, injury or illness sustained by any person or for theft, loss or damage to any property occurring within or arising from visiting the resort, however caused and whether due to negligence of Lisbon Hideaway or its employees arising from the use of any facility (including the river). The guest undertakes and agrees to comply with Lisbon Hideaway’s booking terms & conditions and house rules with regard to his/her conduct and will not in any way constitute a nuisance to other persons. Should a guest be a nuisance, Lisbon Hideaway may order the guest to leave without refunding any money paid and without liability to Lisbon Hideaway or its servants or agents.